Product Support Engineer PIC iX

vor 2 Wochen

Böblingen, Baden-Württemberg, Deutschland Philips Vollzeit
About the Role

We are seeking a highly skilled Product Support Engineer PIC iX to join our team at Philips. As a key member of our organization, you will play a critical role in shaping and implementing technical support strategies for our market-leading critical care and monitoring solutions.

Your Responsibilities
  • Provide expert support for associate products/solutions, diagnosing and troubleshooting systems, and serving as a subject matter expert for the team.
  • Consult with colleagues on complex issues, influencing functional management in the BU, local field, and key customers, including R&D in CX.
  • Develop a thorough understanding of the worldwide field organization, including multiple field roles and tasks.
  • Champion the support customer in the PM marketplace, focusing on lowering the cost of ownership and increasing customer satisfaction.
  • Drive improvements in product support/servicing processes.
  • Challenge the status quo and develop new ideas in solution support.
Requirements
  • Broad technical knowledge of Philips Central Station (PIC iX) and related product support processes.
  • Excellent written and verbal communication skills, with a proven ability to handle critical customer escalations.
  • Extensive technical expertise in healthcare informatics products and clinical applications.
  • Proficiency in technologies such as Information Systems Networks, Microsoft technologies (SQL Server, Windows Server, Visual Studio, etc.), Active Directory, VMWare, Citrix, and strong troubleshooting skills.
  • Ability to work effectively in a team, assess and drive corrective actions or new ideas, and communicate with the Field and Customers.
Preferred Qualifications
  • Background in Biomedical/Hospital IT or extensive knowledge in this area.
  • Degree in medical informatics or applied science.
  • Certifications like CCNA, CCNP, CWNA, or CWTS, or equivalent.
  • Demonstrated experience in customer-facing support and product support engineering.
About Philips

We are a health technology company dedicated to improving the lives of patients and healthcare professionals worldwide. Our mission is to make a meaningful difference in the lives of others.

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