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Product Support Engineer PIC iX
vor 2 Monaten
About the Role:
We are seeking a highly skilled Product Support Engineer PIC iX to join our team at Philips. As a key member of our organization, you will play a critical role in shaping and implementing technical support strategies for our market-leading critical care and monitoring solutions.
Your Key Responsibilities:
- Provide expert technical support for our associate products and solutions, including diagnosing and troubleshooting systems.
- Consult with colleagues on complex issues and influence functional management in the BU, local field, and key customers, including R&D in CX.
- Develop and drive new ideas in solution support and champion the support customer in the PM marketplace.
- Thoroughly understand and knowledge of product support/servicing processes to drive improvements.
Requirements:
- Broad technical knowledge of Philips Central Station (PIC iX) and related product support processes.
- Excellent written and verbal communication skills and a proven ability to handle critical customer escalations.
- Extensive technical expertise in healthcare informatics products and clinical applications.
- Proficiency in technologies such as Information Systems Networks, Microsoft technologies (SQL Server, Windows Server, Visual Studio, etc.), Active Directory, VMWare, Citrix, and strong troubleshooting skills.
Preferred Qualifications:
- Background in Biomedical/Hospital IT or extensive knowledge in this area.
- Degree in medical informatics or applied science.
- Certifications like CCNA, CCNP, CWNA, or CWTS, or equivalent.
- Demonstrated experience in customer-facing support and product support engineering.
About Philips:
We are a health technology company dedicated to improving people's lives through innovative solutions. Our mission is to make a meaningful difference in the lives of patients, customers, and employees. We believe that every human matters, and we strive to deliver quality healthcare solutions that make a positive impact.
