Aktuelle Jobs im Zusammenhang mit Product Support Engineer PIC iX - Böblingen, Baden-Württemberg - Philips
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vor 1 Monat
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Product Support Engineer PIC iX
vor 2 Monaten
Product Support Engineer PIC iX
About the RoleIn this critical role, you will have the opportunity to shape and implement technical support strategies for a market leader in critical care and monitoring solutions. Your expertise will directly influence product design and deliver high-quality service and training that impacts patient care globally.
Your Responsibilities- Provide exceptional support for associate products/solutions in diagnosing, troubleshooting systems, and act as an expert for the team inside and outside.
- Consult with others on complex issues, influencing functional management in the BU, local field, and key customers, including R&D in CX.
- Develop a thorough understanding of the worldwide field organization, including multiple field roles and tasks.
- Be the champion for the support customer in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.
- Drive improvements in product support/servicing processes.
- Challenge the status quo and develop new ideas in solution support.
- Broad technical knowledge of Philips Central Station (PIC iX) and related product support processes.
- Excellent written and verbal communication skills, with a proven ability to handle critical customer escalations.
- Extensive technical expertise in healthcare informatics products and clinical applications.
- Proficiency in technologies such as Information Systems Networks, Microsoft technologies (SQL Server, Windows Server, Visual Studio, etc.), Active Directory, VMWare, Citrix, and strong troubleshooting skills.
- Ability to excel in teamwork, assess and drive corrective actions or new ideas, and effectively communicate with the Field and Customers.
- Background in Biomedical/Hospital IT or extensive knowledge in this area.
- Degree in medical informatics or applied science.
- Certifications like CCNA, CCNP, CWNA, or CWTS, or equivalent.
- Demonstrated experience in customer-facing support and product support engineering.
We are a health technology company committed to providing quality healthcare solutions. Our mission is to make a positive impact on people's lives.
