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Product Support Engineer PIC iX Specialist
vor 2 Monaten
About the Role:
We are seeking a highly skilled Product Support Engineer to join our team at Philips. As a Product Support Engineer, you will play a critical role in shaping and implementing technical support strategies for our market-leading critical care and monitoring solutions.
Your Key Responsibilities:
- Provide expert technical support for our products, including diagnosing and troubleshooting complex issues.
- Consult with cross-functional teams to resolve complex customer issues and drive improvements in product support processes.
- Develop and drive new ideas to improve solution support and customer satisfaction.
- Collaborate with the field organization to ensure seamless support delivery and customer satisfaction.
- Stay up-to-date with the latest technologies and product developments to provide expert support.
Requirements:
- Strong technical knowledge of Philips Central Station (PIC iX) and related product support processes.
- Excellent written and verbal communication skills, with the ability to handle critical customer escalations.
- Extensive technical expertise in healthcare informatics products and clinical applications.
- Proficiency in technologies such as Information Systems Networks, Microsoft technologies, Active Directory, VMWare, Citrix, and strong troubleshooting skills.
- Ability to work effectively in a team environment and communicate with field and customers.
Preferred Qualifications:
- Background in Biomedical/Hospital IT or extensive knowledge in this area.
- Degree in medical informatics or applied science.
- Certifications like CCNA, CCNP, CWNA, or CWTS, or equivalent.
- Demonstrated experience in customer-facing support and product support engineering.
About Philips:
We are a health technology company dedicated to improving people's lives through innovative solutions. Our mission is to make a meaningful difference in the lives of patients, customers, and employees. If you're passionate about healthcare and technology, we encourage you to apply for this exciting opportunity.
