CRM Team Lead

vor 3 Wochen

Berlin, Berlin, Deutschland Flaconi Vollzeit
About the Role

We are seeking an experienced CRM professional to lead our dynamic team of CRM managers and drive our international newsletter growth strategy. As a key member of our CRM team, you will play a pivotal role in shaping our customer communication, optimizing performance, and fostering a high-performing team culture.

Key Responsibilities
  • Develop and implement a holistic newsletter strategy to increase engagement, sales, and customer retention across all international markets.
  • Monitor campaign performance on a daily basis and ensure targets are met.
  • Lead, mentor, and develop the CRM newsletter team, fostering a collaborative and high-performance culture.
  • Ensure effective project management and organization within the team to meet deadlines and achieve goals.
  • Collaborate with stakeholders to drive business growth and customer satisfaction.
Requirements
  • Minimum 5 years of experience in CRM with a strong focus on performance and creativity.
  • At least 1 year of experience in a leadership role.
  • Fluent skills in English and German, with strong communication and stakeholder management skills.
  • In-depth knowledge of driving engagement, sales, and growth within newsletter marketing.
  • Experience with CRM systems and ESPs such as Emarsys, Braze, and Salesforce.
  • Strong leadership abilities, with experience in team management and development.
About Flaconi

Flaconi is one of Germany's leading online beauty retailers, offering a diverse selection of products for a unique and daily beauty routine. We are committed to creating an environment where every employee feels valued, heard, and empowered to contribute their unique perspectives.

We offer a competitive salary, flexible working hours, and a range of benefits, including a permanent contract, paid sabbatical, and access to our internal and external training opportunities.

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