French Speaking Collections Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Mercedes-Benz Vollzeit

As a French speaking collections specialist at Mercedes-Benz Bank Service Center, you will be responsible for minimizing risks, failures, and losses by considering and respecting all internal and external requirements.

Your key tasks will include:

  • Executing after contract termination tasks and deciding upon file treatment, such as debt sale, bailiff, or external lawyer treatment
  • Negotiating with qualified customers about potential settlements
  • Executing day-to-day insolvency handling to get funded vehicles back as quickly as possible and limit risk
  • Handling the litigation portfolio and giving direction and follow-up on outsourced relations, such as bailiffs and lawyers
  • Preparing write-off files for approval in the local market
  • Supporting credit analysts and giving regular feedback to the credit department, including post-mortem processes
  • Supporting projects relevant to collections

In addition to our collectively agreed salary, flexible working time models, and days of vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building.

What we are looking for:

  • Degree in French Law or equivalent
  • Experience in debt collection and litigation
  • Strong experience in negotiating with customers
  • Experience in a customer service environment
  • Proficient in French (native speaker level)
  • Proficient in English
  • Other languages are considered a plus

Personal skills:

  • 'People skills' and a good understanding of how to deal with lawyers/customers/suppliers in France
  • Self-reliant way of working
  • Ability to build good relations with our customers
  • Be structured and be able to work well within deadlines
  • Experience in conflict resolution
  • Communication skills
  • Flexibility
  • Skillful in negotiating
  • Good self-assertion
  • Good teamwork skills as reliable

This is a limited position.



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