Dutch Speaking Collections Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Mercedes-Benz Vollzeit

About the Role:

We are seeking a highly driven and skilled Dutch speaking collections specialist to join our team at Mercedes-Benz Bank Service Center in Berlin.

As a collections specialist, you will be responsible for reaching out to delinquent customers, negotiating with them to collect monthly installments, and finding the most optimal way to convey the message and persuade the customer.

You will work closely with our international team to identify and cope with different customer attitudes, and continuously improve your contact and persuasion strategies.

The ideal candidate will have a strong learning ability, a strong urge to attain the very best results, and a desire to continuously improve themselves.

Key Responsibilities:

  • Responsible for retail areas
  • Reaching out to delinquent customers using telephone and email
  • Negotiating with customers to collect monthly installments
  • Finding the most optimal way to convey the message and persuade the customer
  • Designating and optimizing conversation strategies to identify and cope with different customer attitudes
  • Cooperating and liaising with colleagues of different departments based in Brussels, Luxembourg, and Utrecht
  • Providing support to collections third parties based in Belgium, Luxembourg, and the Netherlands

Requirements:

  • Bank-commercial education, additional qualification desirable
  • Knowledge of Collections will be considered as a plus
  • Fluent in Dutch
  • English at advanced level
  • Driven to win
  • Driven to continuously improve
  • Perseverance
  • Negotiation and communication skills
  • Assertiveness
  • Excellent teamwork skills
  • Reliable and self-reliant way of working

About Us:

Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. We offer our customers and dealers a premium service in leasing, financing, and insurance products: competent, fast, and flexible.

We are a multinational and multilingual team, and our team language is English. We frequently realign between the priorities and needs that appear during the week.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us, so you can expect relocation support and a structured onboarding and specialist training.

What We Offer:

  • Collectively agreed salary
  • Flexible working time models
  • Days of vacation per year
  • Employee discounts
  • Well-equipped fitness studio in our office building
  • Fleet of vehicles for private use


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