Collections Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Sumup Vollzeit

At SumUp, we believe in empowering small business owners to succeed. As a Collections Specialist, you will play a vital role in ensuring our merchants have the tools and information they need to repay us on time. You will be part of the Lending Tribe, working closely with colleagues to deliver high-level, solutions-driven collections advice to our merchants.

Key responsibilities include:

  • Delivering exceptional customer service to vulnerable and non-vulnerable merchants
  • Supporting merchants in financial difficulties by identifying appropriate arrears and debt management solutions
  • Handling outbound collection calls
  • Communicating solutions with merchants both verbally and in writing
  • Collaborating with the team to improve products and services

Requirements:

  • Experience in outbound customer calls
  • Strong analytical and investigation skills
  • Excellent communication skills in English and German (minimum C1 level)
  • Patience, self-confidence, resilience, and a team player mindset

Why join SumUp?

  • Be part of an international, highly motivated team with rapid decision-making processes
  • Develop further within the Lending Tribe and wider business
  • Enjoy a strong sense of community with regular team events and activities

About SumUp:

We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.



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