International Collections Specialist EMEA

vor 4 Wochen


Berlin, Berlin, Deutschland Wyndham Hotels & Resorts Vollzeit

Job Summary

This role is responsible for managing specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region, ensuring timely processing of payments and write-offs to maintain the company's cash flow. The ideal candidate will have a strong understanding of withholding tax implications and be able to communicate effectively with franchisees, Field Operations, and internal departments.

Key Responsibilities

  • Collection and missing withholding tax receipt calls
  • Resolving past due accounts
  • Negotiating payment arrangements
  • Reviewing financial statements
  • Fielding incoming calls
  • Recommending accounts for next collection steps
  • Account reconciliations, including submitting write-offs and payment processing details
  • Reconciling withholding tax receipts and VAT (where applicable) and performing withholding and VAT (where applicable) adjustments
  • Other miscellaneous write-offs

Requirements

  • University degree
  • Demonstrable professional experience in collections/finance/analytical related role
  • Highly proficient in Excel, especially Pivot Tables and VLOOKUP
  • Hotel experience a plus

Working Conditions

The position has autonomy to process and reconcile withholding tax for individual accounts. Withholding tax write-offs processed by the Specialist are prepared independent of direction but require final management approval. Cash applications are performed without supervision and no review prior to processing.

Impact on the Company

The Specialist has a high level of impact on EMEA cash flow. They are critical to timely processing of payments and write-offs, ensuring accounts reflect accurate amounts due, in turn impacting the collectability of monies. Failure to accurately and efficiently perform the job responsibilities will have a negative impact on cash collections, outstanding withholding tax & VAT (where applicable), unapplied cash, and levels of customer service as issues with accounts will rise.

Abilities/Key Competencies/Skills

  • Must speak and write English (Turkish plus an additional language advantageous)
  • Highly proficient in Microsoft Excel
  • Motivated, detail-oriented person who is able to work independently in a fast-paced environment
  • Well-developed negotiation skills
  • Heavy phone usage/volume
  • Persistent with excellent follow-up skills
  • Good problem-solving and decision-making skills
  • Results-driven and results-oriented
  • Excellent verbal and written communication skills

Language

English



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