Customer Operations Specialist
vor 3 Wochen
We are seeking a highly skilled Customer Operations Specialist to join our team at Ergobaby Europe GmbH. This role will be responsible for providing exceptional customer service to our French and BeLux markets, ensuring a high level of customer satisfaction.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Responding to customer inquiries in a timely and professional manner
- Managing communication between customers and internal departments
- Assisting customers with product queries, warranty issues, and returns
- Entering orders accurately and efficiently
To be successful in this role, you will need:
- Excellent communication and problem-solving skills
- Fluent French language skills (C1 level or native) and business-level English or German
- Previous customer service experience or a desire to start in this field
- Ability to work independently and prioritize tasks
We offer a range of benefits, including:
- 30 days holiday + 24/31st off, between 1-3 days company given for the Christmas break (varies yoy), Juneteenth (19th June) off
- Possibility for Workation in EU
- Bike Lease/Job Rad
- Discounts "Corporate Benefits"
- 50% Discount on Ergobaby and Baby Tula products
Ergobaby Europe GmbH is a leading manufacturer of baby carriers and other family-friendly products. We take pride in providing high-quality products and exceptional customer service to our customers.
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