Technical Support Specialist with Multilingual Expertise
vor 4 Wochen
Description and Requirements
This technical role within Lenovo's Managed Service Desk support team is based in Essen, Germany. As a technical support specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. Over phone, email, and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones), maintaining high first-time fix rates and dispatching parts engineers to site as needed to perform repairs.
Key Responsibilities:
Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identify the cause of hardware / software faults and provide a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Work with the Technical Account Management team to monitor and track issues to ensure speedy resolution
Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues
Provide input on recurring customer problems and share that information with other technical team members when relevant
Monitor own 'open case' workload and drive to closure
Requirements:
3+ years of experience in Client Technical Support roles
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones)
Effective communication skills at all levels - written and verbal
Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900
Business Fluent German and French and English
About Lenovo Managed Service Desk
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
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