Customer Service Team Lead

Vor 5 Tagen

Leipzig, Sachsen, Deutschland CHECK24 Vollzeit

About AurumTours

AurumTours, a leading travel organization under the CHECK24 umbrella, is seeking a dedicated and experienced Team Leader to join our dynamic Customer Support team. We are passionate about delivering exceptional customer experiences and strive to make every journey memorable.

Your Role

As a Team Leader, you will play a pivotal role in guiding and motivating our customer service representatives. You will be responsible for ensuring smooth daily operations, maintaining high quality standards, and fostering a positive and collaborative work environment.

Key Responsibilities
  • Provide leadership and guidance to a team of customer service professionals
  • Oversee daily operations and ensure efficient workflow
  • Monitor performance metrics and implement strategies for continuous improvement
  • Develop and refine processes to enhance customer satisfaction
  • Contribute to personnel planning and recruitment initiatives
  • Address complex customer inquiries and provide support to team members
Your Profile

We are looking for a highly motivated individual with a proven track record in customer service, particularly within the travel industry. You possess strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional service.

Required Qualifications
  • A degree or commercial education
  • Several years of experience in customer service with a focus on tourism
  • Familiarity with customer service software and processes
  • Strong leadership, decision-making, and conflict resolution skills
  • Service-oriented and empathetic personality
  • Fluent in German (both verbal and written)
What We Offer

We provide a competitive salary package and a comprehensive benefits program, including:

  • Flexible work arrangements, such as home office options
  • Generous vacation days and workation opportunities
  • Professional development programs and career advancement opportunities
  • Free meals, drinks, and snacks at the workplace
  • Modern work equipment provided
  • Subsidies for transportation options
  • Team building activities and company events

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