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Team Leader

vor 2 Monaten


Leipzig, Sachsen, Deutschland CHECK24 Vollzeit
Team Leader - Customer Support

About This Role

As a Team Leader for Customer Support at CHECK24, a leading travel organizer, you will be responsible for leading a team of customer service professionals. The ideal candidate should have a strong background in customer service, leadership skills, and a passion for delivering exceptional service. This role involves overseeing daily operations, ensuring high-quality standards, optimizing processes, and supporting various project initiatives.

What You Bring
  • A degree or commercial education
  • Several years of experience in customer service with a focus on tourism
  • Familiarity with customer service software and processes
  • Strong leadership, decision-making, and conflict resolution skills
  • Service-oriented and empathetic personality
  • Fluent in German (both verbal and written)
Your Responsibilities
  • Lead a team of customer service professionals
  • Ensure smooth daily operations and high-quality standards
  • Monitor performance metrics and optimize workflows
  • Assist in personnel planning and recruitment
  • Handle complex customer cases and support employees
What We Offer
  • Competitive salary package
  • Benefits such as home office option, generous vacation days, and workation opportunities
  • Professional growth through training programs and career development
  • Free meals, drinks, and snacks at work
  • Modern work equipment provided
  • Subsidies for transportation options
  • Team building activities and company events