Product Operations Manager
vor 4 Wochen
Job Title: Product Operations Manager
Job Description:
We are seeking a Product Operations Manager to lead our Logistics Product Operations team and drive exceptional customer experiences. As a vital connector between Operations and Product/Tech, you will spearhead seamless performance enhancements and support the sustainable growth of Delivery Hero's Own Delivery vertical.
Key Responsibilities:
- Own relevant business KPIs, product performance, and product strategy on a global scale.
- Provide strategic direction to enhance product operations.
- Interact with and support our global operations and performance stakeholders, ensuring alignment and collaboration.
- Lead, mentor, and manage a team of specialists.
- Foster a collaborative and high-performance team environment.
- Oversee and manage the performance of our entities, ensuring they meet business objectives and standards.
- Proactively identify areas for improvement backed by data, innovate solutions, and execute them efficiently and thoughtfully.
- Lead the roll-out of new products and features in your region to enhance user experience, business performance, and operational efficiency.
- Conduct in-depth analysis to provide insights to management and product teams for key business decisions.
Requirements:
- Excellent Korean and English communication skills, both written and spoken.
- At least 4+ years of management experience, with a proven track record of leading teams and driving results.
- Proficiency in SQL and reporting tools.
- Solid exploratory analysis capabilities and a passion for data, with creative problem-solving abilities and attention to detail.
- Previous experience in the last-mile industry in Analytics, Operations, or Product roles is a plus.
- Outstanding skills in managing and organizing stakeholders, with a focus on the professional growth and development of team members.
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