Senior Product Operations Manager
vor 2 Wochen
We are seeking an experienced Product Operations Excellence Lead to join our dynamic team at AVIV Group. In this role, you will play a pivotal part in enhancing and streamlining the digital product management delivery process within both B2B and B2C contexts.
Key Responsibilities:
- Process Improvement & Optimization
- Lead initiatives to improve the efficiency and consistency of the product management delivery guild across B2B and B2C environments.
- D/Refine, document, and implement standardised product management frameworks and workflows to ensure clear accountability and repeatable success.
- Continuously assess and enhance processes related to product delivery, decision-making, and stakeholder alignment, ensuring scalability and growth readiness.
- Own the Product Operations roadmap, ensuring a long-term vision for scaling and improving product management capabilities.
- Harmonise Ways of Working
- Lead initiatives to harmonise the ways of working across global product teams, ensuring that all processes are aligned with the company's overarching strategy.
- Introduce and refine tools, templates, and best practices to create a unified approach to product management in a multi-environment business model (B2B and B2C).
- Continuous Assessment & Delivery Improvement
- Lead efforts in continuous assessment and optimization of product delivery, including metrics, KPIs, and feedback loops that drive performance improvements.
- Establish a culture of continuous improvement within the product management organisation, leveraging data and analytics to identify areas for optimization and innovation.
- Ensure efficient discovery data resulting in high-quality initiatives to be prioritised in alignment with the company product roadmap.
- Cross-Functional Collaboration
- Engage with Senior Directors and C-level executives to drive product operations strategies that align with company goals and customer expectations.
- Collaborate closely with Product, Engineering, Design, Product Marketing, and Operations teams to harmonise and streamline workflows, ensuring alignment on product goals and deliverables.
- Facilitate cross-functional initiatives to improve roadmap prioritisation, capacity planning, and release management.
- Act as a trusted advisor to the leadership team on operational excellence in product management, including insights and recommendations for continuous improvement.
- Data-Driven Decision Making
- Promote a culture of data-driven decision-making within product teams, empowering and enabling them to incorporate insights and metrics into their processes.
- Utilise data and analytics to improve decision-making and streamline product operations.
- Establish and oversee KPIs to track the efficiency and success of product delivery and operations.
- Training & Mentorship
- Provide leadership and mentorship to product managers, driving operational excellence and cross-functional collaboration.
Qualifications:
- Strong experience in Product Operations or a related field or consulting background with a strong background in both B2B and B2C digital environments.
- Demonstrated success working with senior leadership (Directors and C-level executives) to influence and drive product management and operational improvements.
- Proven track record of improving product management processes and delivering continuous improvement within fast-paced organisations.
- Strong experience in product delivery frameworks, including Agile and Lean methodologies.
- Expertise in cross-functional collaboration with product, engineering, and business teams to optimise workflows and align on business goals.
- Exceptional strategic thinking and problem-solving skills, with a focus on driving process improvements and harmonising operational practices within the different domains.
- Excellent communication and leadership skills, with the ability to influence and mentor product teams at all levels (fluency in English. German or French would be an advantage).
- Data-driven mindset, with the ability to leverage insights to make informed decisions and drive continuous improvement.
- Experience in scaling and/or transforming product operations in a growing organisation, particularly within the context of global or multi-market operations.
Preferred Skills:
- Experience working in both B2B and B2C product environments.
- Strong familiarity with product management tools such as Jira, Jira Product Discovery, Confluence, Productboard, or similar.
- Ability to navigate complex international organisational structures and drive change across teams with diverse priorities.
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