Business Operations Manager
vor 3 Wochen
At Delivery Hero, we are looking for a skilled Business Operations Manager to lead our Logistics Product Operations team and drive exceptional customer experiences.
This role will oversee key business metrics such as Delivery Time, UTR, and CPO, working to maximize the potential of our product stack. As a vital connector between Operations and Product/Tech, you will spearhead seamless performance enhancements and support the sustainable growth of Delivery Hero's Own Delivery vertical.
As a Business Operations Manager, you will be responsible for owning relevant business KPIs, product performance, and product strategy on a global scale. You will provide strategic direction to enhance product operations.
The ideal candidate will have at least 4+ years of management experience, with a proven track record of leading teams and driving results. They will also possess excellent Korean and English communication skills, proficiency in SQL and reporting tools, and solid exploratory analysis capabilities.
In this role, you will have the opportunity to bridge the gap between cutting-edge Product/Tech innovations and strategic business needs, interacting with stakeholders across Global and Regional teams. Your leadership will empower local operations to expand their market reach and unlock new business opportunities, reinforcing Delivery Hero's market leadership through a rapidly evolving product stack.
- Leadership and Strategy: Own relevant business KPIs, product performance, and product strategy on a global scale.
- Stakeholder Management: Interact with and support our global operations and performance stakeholders, ensuring alignment and collaboration.
- People Management: Lead, mentor, and manage a team of specialists.
- Team Leadership: Foster a collaborative and high-performance team environment.
- Performance Management: Oversee and manage the performance of our entities, ensuring they meet business objectives and standards.
- Process Improvement: Proactively identify areas for improvement backed by data, innovate solutions, and execute them efficiently and thoughtfully.
- Product Roll-out: Lead the roll-out of new products and features in your region to enhance user experience, business performance, and operational efficiency.
- Data-Driven Decision Making: Conduct in-depth analysis to provide insights to management and product teams for key business decisions.
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