Customer Support Specialist
Vor 3 Tagen
We are seeking a highly motivated and dynamic Customer Support Specialist to join our talented team at Zoho Corporation B.V. as a Technical Support Engineer. This is an excellent opportunity for a self-starter with a passion for delivering exceptional customer experiences to gain valuable experience and grow within the organization.
As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers in the European market, addressing their inquiries, troubleshooting issues, and providing product guidance. You will work closely with cross-functional teams to ensure prompt resolution of customer concerns and maintain accurate and detailed records of customer interactions and resolutions.
Key Responsibilities- Product Expertise: Learn and master Zoho's suite of SaaS products to become a product expert.
- Customer Support: Assist European customers via various channels, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaboration: Work with cross-functional teams to ensure prompt resolution of customer concerns.
- Record Keeping: Maintain accurate and detailed records of customer interactions and resolutions.
- Documentation: Contribute to the creation and improvement of support documentation.
- Language Proficiency: Full professional proficiency in English and German Language (both written and verbal).
- Software Knowledge: Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Adaptability: Ability to learn quickly and adapt to evolving product features.
- Problem-Solving: Excellent problem-solving and analytical skills.
- Work Environment: Comfortable working in an office environment.
- Language Proficiency: Proficiency in one or more European languages such as French, Spanish, or Dutch.
- Customer Support Experience: Previous customer support experience.
- Programming Knowledge: Basic programming knowledge.
- Competitive Salary: Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous Training: Continuous training and professional development opportunities.
- Supportive Team: Supportive and inclusive team and colleagues.
- Benefits: Statutory Health Insurance, Statutory Pension plan, MacBook, mobile, paid SIM, Company provided Lunch, Permanent Contract, and more.
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