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Customer Support Specialist

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation B.V. Vollzeit
About the Role

We are seeking a highly motivated and dynamic Customer Support Specialist to join our talented team at Zoho Corporation B.V. as a Technical Support Engineer. This is an excellent opportunity for a self-starter with a passion for delivering exceptional customer experiences to gain valuable experience and grow within the organization.

As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers in the European market, addressing their inquiries, troubleshooting issues, and providing product guidance. You will work closely with cross-functional teams to ensure prompt resolution of customer concerns and maintain accurate and detailed records of customer interactions and resolutions.

Key Responsibilities
  • Product Expertise: Learn and master Zoho's suite of SaaS products to become a product expert.
  • Customer Support: Assist European customers via various channels, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaboration: Work with cross-functional teams to ensure prompt resolution of customer concerns.
  • Record Keeping: Maintain accurate and detailed records of customer interactions and resolutions.
  • Documentation: Contribute to the creation and improvement of support documentation.
Requirements
  • Language Proficiency: Full professional proficiency in English and German Language (both written and verbal).
  • Software Knowledge: Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Adaptability: Ability to learn quickly and adapt to evolving product features.
  • Problem-Solving: Excellent problem-solving and analytical skills.
  • Work Environment: Comfortable working in an office environment.
Desirable Skills
  • Language Proficiency: Proficiency in one or more European languages such as French, Spanish, or Dutch.
  • Customer Support Experience: Previous customer support experience.
  • Programming Knowledge: Basic programming knowledge.
What We Offer
  • Competitive Salary: Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Continuous Training: Continuous training and professional development opportunities.
  • Supportive Team: Supportive and inclusive team and colleagues.
  • Benefits: Participation in coaching and mentoring schemes, subsidised transport card, statutory health insurance, statutory pension plan, MacBook, mobile, and paid SIM, company-provided lunch, permanent contract, and a vibrant international environment.