FM Service Desk Operator
Vor 3 Tagen
About the Role
Serco is a leading provider of services to the European Institutions and other international organizations. We are currently seeking a highly skilled and experienced FM Service Desk Operator to join our team in Frankfurt.
Main Responsibilities
- Handle incoming calls and service requests in a timely and professional manner
- Manage service request tickets and ensure prompt resolution
- Coordinate meeting room and service bookings
- Provide exceptional customer support and communication
- Manage data and generate reports as required
- Collaborate with FM teams to ensure seamless service delivery
- Continuously improve processes and procedures
Requirements
- Secondary school graduation (preferably high school graduation / Abitur) plus professional education
- Minimum 3 years of relevant professional experience and in case of existing academic study
- 2 years of professional experience in relevant fields
- Excellent customer service skills as well as very good communication and diplomacy skills
- Basic technical expertise for the scope of the Managed Services
- Basic knowledge of Facility Management standards such as GEFMA
- Good knowledge of invitation management and processes for conferences meetings and of respective tools
- Good knowledge of ticket systems or CAFM software, e.g. Planon;
- Good knowledge of Switchboard systems, e.g. PeterConnects;
- Good knowledge of MS Office (Outlook, Word, Excel);
- English skills level C1 (according to the "self-assessment grid" available on the Europass website: );
- German skills level C1 (according to the "self-assessment grid" available on the Europass website: ).
About Serco
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.
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