FM Service Desk Operator

Vor 7 Tagen

Frankfurt am Main, Hessen, Deutschland Serco Vollzeit

About the Role

Serco is a leading provider of services to the European Institutions and other international organizations. We are currently seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt.

Main Responsibilities

  • Handling incoming calls and service requests from customers
  • Managing service request tickets and ensuring timely resolution
  • Coordinating meeting room and service bookings
  • Providing customer support and communication
  • Managing data and generating reports
  • Collaborating with FM teams to ensure seamless service delivery
  • Identifying opportunities for continuous improvement

Requirements

  • Secondary school graduation (preferably high school graduation / Abitur) plus professional education
  • Minimum 3 years of relevant professional experience and in case of existing academic study
  • 2 years of professional experience in relevant fields
  • Excellent customer service skills and very good communication and diplomacy skills
  • Basic technical expertise for the scope of the Managed Services
  • Basic knowledge of Facility Management standards such as GEFMA
  • Good knowledge of invitation management and processes for conferences and meetings, as well as respective tools
  • Good knowledge of ticket systems or CAFM software, e.g. Planon
  • Good knowledge of Switchboard systems, e.g. PeterConnects
  • Good knowledge of MS Office (Outlook, Word, Excel)
  • English skills level C1 (according to the "self-assessment grid" available on the Europass website)
  • German skills level C1 (according to the "self-assessment grid" available on the Europass website)

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