SAP Support Specialist
vor 4 Wochen
Wir suchen einen SAP Support Specialist, der unsere Kunden bei der Lösung von SAP-Problemstellungen unterstützt. Der ideal Kandidat verfügt über Erfahrungen im SAP-Support oder SAP-Implementierungsprojekten und ist in der Lage, komplexe Probleme zu analysieren und Lösungen zu finden.
Verantwortlichkeiten- Annahme, Analyse und Lösung von Kundenmeldungen aus dem 1. Level-Support
- Nachverfolgung und Rückmeldung an den Kunden mithilfe des gruppeneigenen Ticket-Systems
- Durchführung eines definierten Eskalationsprozesses bei Nichteinhaltung der Service Level Agreements (SLA)
- Empfehlung geeigneter Verbesserungsmöglichkeiten zu SAP-Geschäftsprozessen und Beitrag zur Prozessoptimierung bei unseren Kunden
- Relevante Erfahrungen im SAP-Support oder SAP-Implementierungsprojekten
- Selbstständige und lösungsorientierte Arbeitsweise
- Kenntnisse im Customizing und Konfiguration sind wünschenswert
- Im SAP ABAP und Debugging kennst Du dich aus?
- THE BEST OF ICT WITH A HUMAN TOUCH
- Wir leben den Teamgedanken mit viel Gestaltungsfreiraum, kurzen Entscheidungswegen, flachen Hierarchien und einer klaren Vision für die Zukunft
- Unsere Du-Kultur und das Prinzip der offenen Türen gehören zu unserem Miteinander
- Geringe Reisetätigkeit innerhalb unserer deutschlandweiten Standorte sofern gewünscht oder 100% Home-Office möglich
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