SAP Support Specialist

vor 4 Wochen


Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH Vollzeit
Beschreibung des Jobs

Wir suchen einen SAP Support Specialist, der unsere Kunden bei der Lösung von SAP-Problemstellungen unterstützt. Der ideal Kandidat verfügt über Erfahrungen im SAP-Support oder SAP-Implementierungsprojekten und ist in der Lage, komplexe Probleme zu analysieren und Lösungen zu finden.

Verantwortlichkeiten
  • Annahme, Analyse und Lösung von Kundenmeldungen aus dem 1. Level-Support
  • Nachverfolgung und Rückmeldung an den Kunden mithilfe des gruppeneigenen Ticket-Systems
  • Durchführung eines definierten Eskalationsprozesses bei Nichteinhaltung der Service Level Agreements (SLA)
  • Empfehlung geeigneter Verbesserungsmöglichkeiten zu SAP-Geschäftsprozessen und Beitrag zur Prozessoptimierung bei unseren Kunden
Voraussetzungen
  • Relevante Erfahrungen im SAP-Support oder SAP-Implementierungsprojekten
  • Selbstständige und lösungsorientierte Arbeitsweise
  • Kenntnisse im Customizing und Konfiguration sind wünschenswert
  • Im SAP ABAP und Debugging kennst Du dich aus?
Was wir bieten
  • THE BEST OF ICT WITH A HUMAN TOUCH
  • Wir leben den Teamgedanken mit viel Gestaltungsfreiraum, kurzen Entscheidungswegen, flachen Hierarchien und einer klaren Vision für die Zukunft
  • Unsere Du-Kultur und das Prinzip der offenen Türen gehören zu unserem Miteinander
  • Geringe Reisetätigkeit innerhalb unserer deutschlandweiten Standorte sofern gewünscht oder 100% Home-Office möglich


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