Software Technical Support Specialist
vor 3 Wochen
Job Title: Software Technical Support Specialist
Job Summary: We are seeking a skilled Software Technical Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their successful use of our software solutions.
Key Responsibilities:
- Provide technical support to customers via multiple channels, including chat, email, phone, and screen sharing
- Assist customers in troubleshooting and resolving technical issues with our software
- Document and report customer feedback and suggestions to improve our software and services
- Collaborate with cross-functional teams to research and resolve complex technical issues
- Contribute to the design and testing of new software features and functionality
Requirements:
- Bachelor's degree or equivalent in a related field
- Proficient in software and hardware technology with the ability to quickly learn new applications and platforms
- Excellent communication and problem-solving skills, with the ability to effectively communicate complex technical concepts to customers
- Experience in a technical support role or SaaS customer support role, providing 24x5 or 24x7 support
- Business-level proficiency in English and German
About Us: Siemens Industry Software GmbH is a world leader in industrial software, offering flexible working arrangements and great benefits to our employees. We value diversity and are an equal opportunities employer.
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