German Support Specialist for Instant Messaging

Vor 4 Tagen


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

About the Role

We are seeking a highly skilled German language specialist to join our team at Teleperformance Greece. As a German Support Specialist for Instant Messaging, you will play a crucial role in providing exceptional customer service to our clients across the globe.

Key Responsibilities

  • Handle customer inquiries and issues via chat and email, following established procedures and policies.
  • Communicate effectively with customers in German, providing solutions to their problems and ensuring a positive experience.
  • Work collaboratively with our team to resolve complex issues and meet customer satisfaction targets.
  • Stay up-to-date with product knowledge and procedural updates to ensure accurate and efficient service delivery.
  • Meet or exceed performance metrics and targets, as set by our client and internal standards.

Requirements

  • Superior written and verbal communication skills in German, with the ability to understand complex texts and communicate effectively.
  • Good communication skills in English, with the ability to understand and respond to customer inquiries.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Experience working in a customer-facing role, preferably in a B2C environment.
  • High attention to detail and ability to follow procedures and policies.
  • Effective team player with strong problem-solving skills and a solutions-oriented mindset.

What We Offer

  • A competitive monthly salary, plus additional benefits and bonuses.
  • Opportunities for professional growth and development, with training and support from our experienced team.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to state-of-the-art facilities and technology, ensuring a comfortable and efficient work experience.
  • A comprehensive benefits package, including health insurance and other perks.

About Teleperformance Greece

Teleperformance Greece is a leading provider of customer experience solutions, with a strong focus on delivering exceptional service to our clients and their customers. We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive.



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