German Customer Support Specialist for Social Media

vor 4 Wochen

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Utilize your proficiency in the German language to empower individuals in building connections by offering Social Media Support for a leading Instant Messaging platform.

Teleperformance partners with a premier cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service, enabling users to send text and voice messages, conduct voice and video calls, and share various content.

We seek talented individuals to assist our client in providing support to users globally, utilizing this top-tier service that facilitates connections and sharing across distances.

Key Responsibilities
  • Manage support tickets, adhering to established procedures and policies
  • Engage with customers through chat and email, following defined support protocols
  • Implement specified workflows for incident identification, escalation, resolution, and closure
  • Monitor and track cases to ensure timely and efficient closure
  • Work towards achieving targets outlined in the client’s statement of work as well as internal objectives
Qualifications
  • Exceptional written and verbal communication skills in German
  • Proficient communication skills in English
  • Ability to comprehend the main ideas of complex texts on both concrete and abstract topics
  • Capable of fluent interaction without strain for either party
  • Experience in direct consumer engagement within a B2C environment; B2B experience is a plus
  • Strong attention to detail and follow-through
  • A collaborative team player who can also work independently
  • Demonstrated problem-solving abilities
  • Professional customer service skills: solution-oriented mindset, helpful nature, and a passion for enhancing customer experiences
  • Robust multitasking capabilities (e.g., managing calls while interacting with customers)
What We Provide
  • Comprehensive support for your relocation to Greece (including flight expenses, accommodation, and assistance with housing search - all at no cost to you)
  • Competitive monthly salary plus two additional salaries annually
  • Refer-A-Friend: Bring your friends and earn attractive bonuses
  • Health benefits and various discounts
  • Extensive training provided by certified instructors
  • Opportunities for professional growth and development
  • Special events and community engagement initiatives
  • Complimentary online Greek language courses
  • Modern facilities that create a pleasant working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that values diversity
Furthermore, this position offers a remarkable opportunity to advance your career within a multinational organization, gaining valuable experience and skills while representing one of the world’s leading brands. You will also be part of a company that promotes diversity and provides equal opportunities for all individuals, regardless of gender, ethnicity, religion, culture, or age.

Discover More

Are you interested in exploring more German-speaking job opportunities?

Do you require additional available job listings?

  • German Customer Support Specialist for Social Media

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Utilize your proficiency in the German language to empower individuals in building communities by offering Social Media Support for a leading Instant Messaging platform.Teleperformance partners with a premier cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that enables users to send text and voice messages, conduct voice...

  • German Customer Support Specialist for Social Media

    vor 3 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Utilize your proficiency in the German language to empower individuals in building connections by delivering exceptional Social Media Support for a premier Instant Messaging platform.Teleperformance partners with a leading global provider of cross-platform instant messaging (IM) and voice-over-IP (VoIP) services, enabling users to send text and voice...

  • German Customer Support Specialist for Social Media

    vor 3 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Utilize your proficiency in the German language to empower individuals in building communities by offering Social Media Support for a leading Instant Messaging platform.Teleperformance partners with a premier cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that enables users to send text and voice messages, make voice and...

  • German Customer Support Specialist for Social Media

    vor 3 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Utilize your proficiency in the German language to empower individuals in building connections by offering Social Media Assistance for a leading Instant Messaging Platform.Teleperformance partners with a premier global cross-platform instant messaging (IM) and voice-over-IP (VoIP) service, enabling users to send messages, make calls, and share multimedia...

  • Social Media Specialist, German Language

    vor 17 Stunden

    Berlin, Berlin, Deutschland 1000heads Vollzeit

    {"title": "Social Media Specialist", "description": "Transformative Social Media WorkWe are seeking a skilled Social Media Specialist to join our team in Berlin. As a key member of our team, you will be responsible for delivering transformative social-first work for our clients.As a Social Media Specialist, you will work closely with our creative studio to...

  • Social Media Specialist, German Language

    vor 17 Stunden

    Berlin, Berlin, Deutschland 1000heads Vollzeit

    {"title": "Social Media Specialist", "description": "Transformative Social Media WorkWe are seeking a skilled Social Media Specialist to join our team in Berlin. As a key member of our team, you will be responsible for delivering transformative social-first work for our clients.As a Social Media Specialist, you will work closely with our creative studio to...

  • Italian and English Social Media Specialist

    vor 11 Stunden

    Berlin, Berlin, Deutschland Abramo Customer Care Vollzeit

    {"title": "Customer Service Agent for Social Media in Italian", "content": "Job SummaryWe are seeking a highly skilled Customer Service Agent for Social Media in Italian to join our team at Abramo Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients through...

  • Italian and English Social Media Specialist

    vor 10 Stunden

    Berlin, Berlin, Deutschland Abramo Customer Care Vollzeit

    {"title": "Customer Service Agent for Social Media in Italian", "content": "Job SummaryWe are seeking a highly skilled Customer Service Agent for Social Media in Italian to join our team at Abramo Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients through...

  • Social Media Community Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Majorel Berlin GmbH, Betriebsstätte Berlin 1 Vollzeit

    Social Media Community Specialist (m/f/d) - GermanAre you looking for a supportive team that stands behind you? You will find that and much more with us.--> Full or Part Time No prior experience required We are expanding our team in Berlin Social Media Community Specialist (m/f/d) - German Role Objective: As a Community Specialist, you will play a vital...

  • Social Media Customer Care Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Personalbüro U. Herrmann Vollzeit

    Personalbüro U. Herrmann is seeking a dedicated and enthusiastic Social Media Customer Care Specialist to join our growing team.As a Social Media Customer Care Specialist, you will be the primary point of contact for our clients, providing exceptional support and guidance through various communication channels. Your role will involve building strong...

  • German Language Support Specialist for Social Media

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Utilize your proficiency in the German language to empower individuals in building connections by offering Social Media Assistance for a leading Instant Messaging Platform.Teleperformance partners with a premier cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that enables users to send text and voice messages, conduct voice...

  • Client Services Agent for Social Media in Italian

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Abramo Customer Care Vollzeit

    About the JobWe are seeking a highly skilled Client Services Agent to join our team at Abramo Customer Care. As a key member of our social media team, you will be responsible for developing and implementing effective social media strategies to support and expand our customer's self-serve advertising customer base.Key ResponsibilitiesManage all types of...

  • Client Services Agent for Social Media in Italian

    vor 1 Woche

    Berlin, Berlin, Deutschland Abramo Customer Care Vollzeit

    About the JobWe are seeking a highly skilled Client Services Agent to join our team at Abramo Customer Care. As a key member of our social media team, you will be responsible for developing and implementing effective social media strategies to support and expand our customer's self-serve advertising customer base.Key ResponsibilitiesManage all types of...

  • German Finance Customer Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

    Role OverviewAs a German Finance Customer Support Specialist, you will serve as the primary contact for our clientele in the finance sector. Your role will involve assisting customers with their financial queries, ensuring they receive exceptional service consistently. Daily responsibilities will encompass managing customer communications via calls and...

  • Social Media Specialist, German Proficient

    vor 4 Wochen

    Berlin, Berlin, Deutschland 1000heads Vollzeit

    Position Overview We are seeking a Social Media Specialist to enhance our operations in the digital landscape. At 1000heads, we are a dynamic collective of social media enthusiasts, committed to delivering impactful editorial and social interactions for some of the most notable brands globally. You will collaborate with a diverse range of...

  • German Customer Support Specialist for Travel Agency

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary:We are seeking a highly skilled and customer-focused German Customer Support Specialist to join our team at Teleperformance Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to customers in German, assisting them with booking travel plans and resolving any issues that may arise.Key...

  • German Customer Support Specialist for Travel Agency

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary:We are seeking a highly skilled and customer-focused German Customer Support Specialist to join our team at Teleperformance Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to customers in German, assisting them with booking travel plans and resolving any issues that may arise.Key...

  • German Finance Customer Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

    Role OverviewAs a German Finance Customer Support Specialist, you will serve as the primary contact for our clientele in the finance sector. Your role will involve assisting customers with their financial queries, ensuring they receive exceptional service consistently. Daily responsibilities will encompass managing customer communications through calls and...

  • German Finance Customer Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

    Role OverviewAs a German Finance Customer Support Specialist, you will serve as the primary contact for our clientele in Greece. Your role will involve assisting customers with their financial queries, ensuring they receive exceptional service consistently. Daily responsibilities will encompass managing customer communications via calls and emails,...

  • German Customer Support Specialist for Financial Services

    vor 2 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary:We are seeking a highly skilled and motivated German-speaking customer support specialist to join our team at Teleperformance Greece. As a customer service representative for banking and fintech, you will be the primary point of contact for customers and clients, providing exceptional support and guidance on our client's services and...