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German Customer Engagement Specialist for Messaging Platforms

vor 3 Monaten


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Utilize your proficiency in the German language to empower individuals in building connections by offering exceptional customer support for a leading messaging platform.

Teleperformance partners with a premier global messaging and voice-over-IP service that enables users to send messages, make calls, and share multimedia content seamlessly.

We seek talented individuals to join our team, assisting users from diverse backgrounds who rely on this high-quality service to connect and share experiences worldwide.

Your Responsibilities
  • Manage support inquiries by adhering to established procedures and guidelines.
  • Engage with customers through chat and email, ensuring compliance with support protocols.
  • Follow defined processes for identifying, escalating, resolving, and closing incidents.
  • Monitor and track cases to guarantee timely and efficient resolution.
  • Aim to meet performance targets as outlined in client agreements and internal objectives.
Your Qualifications
  • Excellent written and verbal communication skills in German.
  • Proficient communication skills in English.
  • Ability to comprehend complex texts on both concrete and abstract subjects.
  • Capable of engaging in fluent interactions without difficulty for either party.
  • Experience in customer-facing roles, particularly in B2C environments; B2B experience is a plus.
  • Strong attention to detail and commitment to follow-through.
  • A collaborative team player who can also work independently.
  • Demonstrated problem-solving abilities.
  • Professional customer service skills: solution-oriented mindset, eagerness to assist, and a passion for enhancing customer experiences.
  • Robust multitasking capabilities (e.g., managing calls while interacting with customers).
What We Provide
  • Comprehensive support for your relocation process, including travel expenses, accommodation, and assistance with housing arrangements (all at no cost to you).
  • Attractive monthly salary with additional bonuses.
  • Refer-A-Friend program with rewarding incentives.
  • Health benefits and various discounts.
  • Extensive training provided by certified professionals.
  • Opportunities for professional growth and development.
  • Engagement in special events and community initiatives.
  • Complimentary online Greek language courses.
  • Modern office facilities with comfortable break areas.
  • Join a Great Place to Work-Certified Company that values diversity.
Furthermore, this role presents an excellent opportunity to advance your career within a multinational organization, gaining valuable experience while representing a globally recognized brand. You will be part of a company that champions diversity and offers equal opportunities to all individuals, regardless of gender, ethnicity, religion, culture, or age.

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