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Customer Experience Specialist

vor 2 Monaten


Munich, Bayern, Deutschland 2trde Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an After-Sales Operations Manager. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences and driving business growth through effective after-sales strategies.

Key Responsibilities
  • Develop and implement after-sales processes to enhance customer satisfaction and loyalty.

  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.

  • Analyze customer data to inform business decisions and drive revenue growth.

  • Design and implement scalable and digital processes to optimize internal operations and improve customer outcomes.

  • Develop and track key performance indicators (KPIs) to measure the success of after-sales initiatives.

Requirements
  • Proven experience in customer-facing roles with a focus on after-sales operations.

  • Strong analytical and problem-solving skills with the ability to interpret complex data.

  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.

  • Ability to work in a fast-paced environment with multiple priorities and deadlines.

  • Strong business acumen with a focus on driving revenue growth and customer satisfaction.

About 2trde

2trde is a leading provider of technology solutions for the vehicle trading industry. Our mission is to supercharge vehicle trading with technology to drive transparency and seamlessly connect buyers with sellers. We are committed to creating an inclusive and diverse work environment that values innovation, creativity, and collaboration.