Customer Experience Specialist

vor 2 Wochen

Munich, Bayern, Deutschland DAVID Systems GmbH Vollzeit
About the Role

We are seeking a highly motivated and experienced Customer Care Specialist to join our team at DAVID Systems GmbH. As a key member of our Customer eXperience Group, you will be responsible for delivering exceptional customer service and support to our clients and partners.

Key Responsibilities
  • Engage with customers to understand their needs and build long-term relationships
  • Provide solution-oriented advice to end-users and collaborate with stakeholders to resolve customer issues
  • Collaborate with other departments, international partners, and 3rd-party vendors to ensure seamless customer experience
Requirements
  • Completed studies in Media Technology, Computer Science, or equivalent work experience
  • Experience as a Support-, Service-, or IT Specialist in a software company or media organization
  • Knowledge of technologies such as Radio/Broadcast Automation, Networking, SQL, HTML, JavaScript, Windows Server deployment, and Cloud technologies
  • Self-motivation, solid time- and project management skills
  • Fluid written and verbal capabilities in English, other European languages desirable
  • Strong customer focus and willingness to travel on a regular basis
What We Offer
  • Exceptional autonomy to develop your abilities in an agile environment
  • Flexible working hours and a good work-life balance in an office-led, but remote-work friendly company
  • A diverse company culture connected with major organizations worldwide
  • A leading company in the radio industry for over 30 years, privately owned with flat hierarchies
  • Modern business locations in Munich and Berlin, easily accessible by public transport or bicycle

We are looking forward to your application and the opportunity to discuss this role further.

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