Operations Manager for German Branch
vor 2 Wochen
Job Summary
We are seeking an experienced Operations Manager to join our team in the German branch of Telefonica S.A. The successful candidate will be responsible for delivering operational support to all projects within the O2 Germany and external market, as well as managing relationships with stakeholders such as O2 Germany, the reinsurer, and TI.
Main Responsibilities
- Manage and collaborate with stakeholders to provide operational support across the entire program.
- Collect and analyze data to monitor program performance, manage reports, and design scorecards to control services.
- Collaborate with the reinsurer and O2 Germany to manage claims, severity, frequency, and complaints.
- Develop and produce regular and ad-hoc management information on operational performance.
- Produce business cases to propose solutions to address and/or improve program performance.
- Manage monthly meetings and follow up on agreed points.
- Monitor and manage third-party suppliers, such as Call Centres and claims fulfilling companies.
- Identify operational problems and suggest improvements to processes.
- Work closely with stakeholders, the General Representative, and lawyers on regulatory and legal questions.
- Manage documentation and further development of the microinsurances program.
Requirements
- Business degree or similar.
- German native, English fluent, ideally Spanish.
- Approximately 4 years of experience in insurance and/or retail insurance/finance.
- Experience in managing new projects and affiliate products.
Technical Knowledge
MS Office skills, Insurance, and Processes.
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