Operations Manager for German Branch

vor 4 Wochen


Munich, Bayern, Deutschland Telefonica S.A. Vollzeit

Job Summary

The Operations Manager for the German Branch will be responsible for delivering support to the operations of all projects within O2 Germany and its stakeholders. This includes managing and collaborating with stakeholders, collecting and analyzing data, and designing scorecards to control services and compliance with SLAs and KPIs.

Main Responsibilities

  • Manage and collaborate with stakeholders, including O2 Germany, the reinsurer, and TI, to provide operational support across the entire program.
  • Collect and analyze data to manage reports and set up a scorecard of control from programs and compliance with SLAs and KPIs of the suppliers.
  • Collaborate with the reinsurer and O2 Germany in managing and monitoring claims management and severity, frequency, and complaints.
  • Develop and produce regular and ad-hoc management information regarding the operational performance of the microinsurance program.
  • Produce business cases to propose solutions to address and/or improve the performance of the program.
  • Manage monthly meetings and follow up on all agreed points.
  • Monitor and manage third-party suppliers, such as Call Centres and claims fulfilling companies, and the overall performance and quality of the services provided.
  • Identify operational problems and suggest improvements of the processes.
  • Work closely with stakeholders, the General Representative, and lawyers in regulatory and other legal questions.

Requirements

  • Bachelor's degree in Business or similar.
  • German native, English fluent, ideally Spanish.
  • Approximately 4 years of experience in insurance and/or retail insurance/finance.


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