Operations Manager German Branch

vor 3 Wochen


Munich, Bayern, Deutschland Telefonica S.A. Vollzeit

Job Title: Operations Manager German Branch

Job Summary:

We are seeking an experienced Operations Manager to join our team in Germany. The successful candidate will be responsible for delivering operational support to all projects within O2 Germany and its stakeholders.

Main Responsibilities:

  • Manage and collaborate with stakeholders, including O2 Germany, reinsurers, and third-party suppliers.
  • Collect and analyze data to monitor program performance, identify trends, and make evidence-based recommendations.
  • Develop and produce regular management information on operational performance.
  • Manage monthly meetings and follow up on agreed points.
  • Monitor and manage third-party suppliers, including call centers and claims fulfillment companies.
  • Identify operational problems and suggest improvements to processes.
  • Work closely with stakeholders, the General Representative, and lawyers on regulatory and legal matters.

Requirements:

  • Business degree or similar.
  • German native, English fluent, ideally Spanish.
  • Approximately 4 years of experience in insurance and/or retail insurance/finance.
  • Experience in managing new projects and affiliate products.

Company Overview:

Telefonica S.A. is a leading telecommunications company with a presence in Spain, UK, LATAM, and Germany. Our company is committed to delivering innovative solutions and exceptional customer service.



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