Operations Manager German Branch
vor 1 Monat
Job Title: Operations Manager German Branch
Job Summary:
We are seeking an experienced Operations Manager to join our team in Germany. As an Operations Manager, you will be responsible for delivering support to the operations of all projects within O2 Germany and also in the external market and its stakeholders TI, O2 Germany and a re-insurer, especially microinsurances.
Main Responsibilities:
- Manage and collaborate with stakeholders being O2 Germany, the reinsurer and TI in regards to operational support across the entire program.
- Collection and analysis of data and performance of the programs: manage the reports to set up a scorecard of control from programs and compliance with SLAs and KPIs of the suppliers (study of trends, alternatives and monitoring of the scope of the objectives set).
- Collaborate with the re-insurer and O2 Germany in managing and monitoring the claims management and severity, frequency and complaints.
- Development and production of regular and ad-hoc management information with regards the operational performance of the microinsurance program.
- Production of business cases to propose solutions to address and/or improve the performance of the program.
- Proven ability to analyse data and identify trends, and experience of making evidence-based strategic recommendations.
- Management of monthly meetings and follow up on all agreed points.
- Monitor and manage third party suppliers such as Call Centres, claims fulfilling companies and the overall performance and quality of the services provided.
- Identify operational problems and search for and suggest improvements of the processes.
- Work closely with the stakeholders, the General Representative and lawyers in regulatory and other legal questions.
- Manage the documentation and further development of the microinsurances program.
Requirements:
- Business degree or similar.
- German native, English fluent, ideally Spanish.
- MS office skills, Insurance and Processes.
- Approximately 4 years in insurance and/or retail insurance/finance.
- It will be valued to have experience in managing new projects and having prior experience in affiliate products.
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