Operations Manager for German Branch

vor 4 Wochen


Munich, Bayern, Deutschland Telefonica S.A. Vollzeit

Job Summary

We are seeking an experienced Operations Manager to join our team in the German branch of Telefonica Insurance. The successful candidate will be responsible for delivering operational support to all projects within O2 Germany and its stakeholders.

Main Responsibilities

  • Manage and collaborate with stakeholders to provide operational support across the entire program.
  • Collect and analyze data to manage reports and set up a scorecard of control from programs and compliance with SLAs and KPIs of suppliers.
  • Collaborate with the reinsurer and O2 Germany in managing and monitoring claims management and severity, frequency, and complaints.
  • Develop and produce regular and ad-hoc management information regarding the operational performance of the microinsurance program.
  • Produce business cases to propose solutions to address and/or improve the performance of the program.
  • Manage monthly meetings and follow up on all agreed points.
  • Monitor and manage third-party suppliers such as Call Centres, claims fulfilling companies, and the overall performance and quality of the services provided.
  • Identify operational problems and suggest improvements of processes.
  • Work closely with stakeholders, the General Representative, and lawyers in regulatory and other legal questions.

Requirements

  • Bachelor's degree in Business or similar.
  • German native, English fluent, ideally Spanish.
  • Approximately 4 years of experience in insurance and/or retail insurance/finance.


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