Customer Experience Manager

vor 3 Wochen


Berlin, Berlin, Deutschland n8n Vollzeit

Empower Customer Success with n8n

We're seeking a skilled Customer Experience Manager to join our team at n8n, a leading low-code platform for workflow automation and AI app integration. As a key member of our Customer Success team, you will play a vital role in ensuring our customers achieve success with our platform.

Main Responsibilities:

  • Onboard new mid-market enterprise customers, providing expert guidance on workflow automation and integration.
  • Manage customer retention and upsell opportunities, building strong, trusted relationships with customers to prevent churn and contractions.
  • Advocate for customer needs within our organization, relaying feedback to Product and Engineering to enhance the platform.
  • Improve Customer Success processes, suggesting and implementing improvements to workflows and tooling.

Requirements:

  • At least 3 years of experience in customer success, preferably in a high-growth, B2B SaaS environment.
  • Strong technical acumen and ability to learn complex technical products.
  • Proactive communicator with excellent interpersonal skills.
  • Experience working with companies of a similar size to n8n's customer base (100-1000+ employees).

Benefits:

  • Competitive compensation and equity package.
  • Flexible work-life balance with 30 days holiday and public holidays.
  • Opportunities for career growth and professional development.
  • A passionate, remote-first team with a focus on diversity and inclusion.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.



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