Revenue Operations Strategist

vor 17 Stunden

Berlin, Berlin, Deutschland elopage Vollzeit

At elopage, we're on a mission to revolutionize the way businesses operate and succeed in the digital landscape.

We believe that passion can turn into a career for anyone, and our cloud-based SaaS platform solution makes it easy and efficient for everyone to create and sell digital products and online courses. With over 55,000 customers already relying on our expertise, we're confident that our approach is making a real difference.

Our story began in 2015, and since then, we've grown organically and profitably, reaching a team of around 60 employees. But it was in September 2021 that we took a significant leap forward with $38 million in series A funding led by Target Global, joined by Partech Ventures and Avid Ventures. This investment has allowed us to double in size and take our vision to new heights.

Core values are at the heart of our success:

  • As One Tribe: We believe in embracing our diversity and leveraging it as a strength.
  • Customer-Obsessed: Our focus is always on delivering an exceptional experience for our customers.
  • Think Big & Bold: We challenge ourselves to innovate and push boundaries.
  • Be Curious & Drive Change: Continuous learning and improvement are essential to our growth.
  • Disrupt & Innovate: We strive to stay ahead of the curve and pioneer new solutions.

Diversity & Inclusion are deeply ingrained in our culture:

At elopage, we celebrate our differences and recognize that every individual brings unique perspectives based on their experiences, identities, and thought processes. We foster an inclusive environment where everyone feels valued and respected. Discrimination based on any aspect of an individual's identity is not tolerated here. Our aim is to make growth accessible to everyone.

The Revenue Operations Team

We're looking for a skilled Revenue Operations Manager to join our team of 4 professionals who are passionate about optimizing our revenue generation and efficiency. As a key member of this team, you'll play a critical role in aligning our marketing, sales, customer support, and account management teams to drive seamless customer interactions and maximize revenue.

Your Key Responsibilities:

  • Oversee the quality and accuracy of customer and prospect data to inform effective decision-making.
  • Evaluate and enhance sales processes to maximize efficiency and shorten sales cycles.
  • Evaluate and enhance support processes to elevate our customers' post-sales experiences.
  • Implement improvements and optimizations in the lead-to-customer journey and across post-sale touchpoints in our business systems (centered around Salesforce).
  • Deliver incremental improvements to sales and customer support workflows, while working on longer projects to redesign these processes.
  • Serve as a process expert for key lead-to-customer and/or customer success & support processes, partnering closely with sales and customer success teams.
  • Analyze performance and effect of improvements and process changes to continuously improve customer activation/onboarding and retention.
  • Work closely with cross-functional teams to ensure a holistic approach to revenue generation & retention.
Your Profile

We're seeking a highly motivated and experienced Revenue Operations professional who can bring their skills and expertise to our team. Ideal candidates will have:

  • Proven experience in revenue operations, focusing on supporting sales or customer support teams, or both.
  • Experience working in a SaaS company.
  • Strong analytical skills with proficiency in data analysis and reporting tools.
  • Advanced knowledge and experience with Salesforce, either as a super/power-user or admin, with experience with other sales and support tools being a plus.
  • Excellent communication and interpersonal skills to foster collaboration across teams.
  • A strategic mindset with the ability to translate business objectives into actionable plans.
  • Detail-oriented and process-driven with a problem-solving mindset focused on continuous improvement.
  • Ability to thrive in a dynamic and fast-paced environment.
Benefits

We offer a comprehensive package that includes:

  • Paid Time Off - 30 vacation days.
  • A competitive salary ($120,000 per year)
  • A personal training & development budget of € 1,500 per year.
  • Responsibility and trust from day 1.
  • Individual coaching and further training to support your development.
  • A free BVG ticket.
  • Employee discounts at numerous companies.
  • Pension Program with company match.
  • A culture of equity and inclusion where you are appreciated for the person you are.

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