Revenue Operations Manager
vor 3 Wochen
Job Summary:
At elopage, we're looking for a highly skilled Revenue Operations Manager to join our team. As a key member of our revenue operations team, you will be responsible for aligning our marketing, sales, customer support, and account management teams to improve our overall revenue generation and efficiency. Your goal will be to create a seamless and integrated approach across these departments, breaking down silos and optimizing the entire customer lifecycle.
Responsibilities:
Oversee the quality and accuracy of customer and prospect data to support effective decision-making.
Evaluate and enhance sales processes, from lead generation to deal closure, to maximize efficiency and shorten sales cycles.
Evaluate and enhance support processes to enhance our customers' post-sales experiences.
Implement improvements and optimizations in the lead-to-customer journey and across the post-sale touchpoints (customer success, customer support) in our business systems (centered around Salesforce).
Deliver improvements to workflows in Salesforce, while working closely with our senior Salesforce admin.
Report on and analyze performance and effect of improvements and process changes to continuously improve customer activation/onboarding and retention.
Requirements:
Proven experience in revenue operations, focusing either on supporting sales or customer support teams, or both.
Experience of working in a Saas-company.
Strong analytical skills with proficiency in data analysis and reporting tools.
Advanced level knowledge and experience with Salesforce is a must (either as a super/power-user or admin).
Excellent communication and interpersonal skills to foster collaboration across teams.
What We Offer:
Paid Time Off - 30 vacation days.
A competitive salary.
A personal training & development budget of € 1,500 per year.
Individual coaching and further training to support you in your development.
A free BVG ticket.
Employee discounts at numerous companies.
A culture of equity and Inclusion where you are appreciated for the person you are.
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