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Customer Service Manager
vor 2 Monaten
We are seeking a highly skilled and motivated Customer Service Manager to join our team at Nexus. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and driving business growth through effective communication and problem-solving skills.
Key Responsibilities- Provide timely and effective customer support through various communication channels, including phone, email, and chat.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain strong relationships with customers to increase loyalty and retention.
- Support sales and consulting teams with order entry, processing, and invoicing.
- Drive cooperation with internal teams to optimize business processes and improve efficiency.
- Support sales team with quotations, tenders, and evaluations.
- Process service orders and create Nexus licenses for SmartID and SDK products.
- Prepare NDAs and trial software requests.
- Optimize ERP and Power BI systems to improve business performance.
- Support finance department with accounts receivable management.
- Commercial vocational training or equivalent qualification.
- Professional experience in sales assistance, preferably in a software company.
- Excellent communication and problem-solving skills.
- Proficiency in Office, especially Excel, and experience with ERP systems.
- Good German language skills and English communication skills.
Nexus is a dynamic and innovative company that values teamwork, creativity, and continuous learning. We offer a collaborative and supportive work environment, flexible working hours, and opportunities for professional growth and development.
We are committed to providing exceptional customer service and building strong relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.
