Customer Service Manager

vor 4 Wochen


Ettlingen, Baden-Württemberg, Deutschland Nexus Vollzeit

Key Responsibilities

We are seeking a highly skilled Customer Service Manager to join our team at Nexus. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and driving business growth.

Your Key Responsibilities:

  • Provide timely and effective customer support via phone, email, and chat.
  • Work closely with our sales and consulting teams to resolve customer inquiries and issues.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
  • Collaborate with internal teams to identify and implement process improvements.
  • Stay up-to-date with industry trends and best practices to ensure our customers receive the highest level of service.

Requirements

To be successful in this role, you will need:

  • A commercial vocational training or equivalent qualification.
  • Professional experience in sales assistance, preferably in a software company.
  • Excellent communication and problem-solving skills.
  • Proficiency in Office, especially Excel, and experience with ERP systems.
  • Fluent German language skills and good English communication skills.

What We Offer

We offer a dynamic and supportive work environment, flexible working hours, and the opportunity to develop your skills and career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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