Customer Service Manager
vor 4 Wochen
Key Responsibilities
We are seeking a highly skilled Customer Service Manager to join our team at Nexus. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and driving business growth.
Your Key Responsibilities:
- Provide timely and effective customer support via phone, email, and chat.
- Work closely with our sales and consulting teams to resolve customer inquiries and issues.
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
- Collaborate with internal teams to identify and implement process improvements.
- Stay up-to-date with industry trends and best practices to ensure our customers receive the highest level of service.
Requirements
To be successful in this role, you will need:
- A commercial vocational training or equivalent qualification.
- Professional experience in sales assistance, preferably in a software company.
- Excellent communication and problem-solving skills.
- Proficiency in Office, especially Excel, and experience with ERP systems.
- Fluent German language skills and good English communication skills.
What We Offer
We offer a dynamic and supportive work environment, flexible working hours, and the opportunity to develop your skills and career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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