Optics Field Service Manager Germany
vor 1 Monat
At Bruker, we are seeking a highly skilled and experienced Optics Field Service Manager to join our team in Germany. As a key member of our service team, you will be responsible for managing our Field Service Engineers and ensuring the delivery of exceptional service to our customers.
Key Responsibilities:- Manage and coordinate the day-to-day activities of our Field Service Engineers, ensuring they have the necessary resources and support to deliver high-quality service to our customers.
- Develop and implement strategies to improve service delivery, including the development of new processes and procedures.
- Collaborate with our sales team to ensure seamless handovers and to identify opportunities for growth and development.
- Manage and maintain accurate records of service activities, including customer interactions, service requests, and issue resolutions.
- Provide regular reporting and updates to our service management team, highlighting key performance indicators and areas for improvement.
- Proven experience in a similar role, with a strong background in optics and field service management.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team of Field Service Engineers.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Proficiency in Salesforce and other relevant software applications.
- Fluent in English, with excellent written and verbal communication skills.
- A competitive salary and benefits package.
- The opportunity to work with a leading company in the field of optics and field service management.
- A dynamic and supportive work environment, with opportunities for growth and development.
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