Card Disputes Resolution Specialist
vor 4 Wochen
Why Choose Nexi Germany?
Nexi Germany is at the forefront of digital banking, shaping the future of financial services. As a Card Disputes Resolution Specialist, you'll be part of an innovative environment where collaboration and personal growth thrive.
Key Responsibilities:
- Handling disputes according to card organization and domestic rules
- Telephone contact with banks/cardholders in German
- Ensuring compliance with card organization rules and domestic regulations
- Contacting internal and external customers, as well as international stakeholders
- Modifying business procedures
- Participating in projects
- Collaborative meetings and training for customers
- Ad-hoc tasks
Requirements:
- Experience and knowledge of international payment cards
- Understanding of German and international card organization rules
- Optimal use of available tools and processes
- Knowledge of lean and process optimization
- Proficiency in Microsoft Office (Excel and Word)
- Excellent communication skills (speech and writing)
- Experience in the financial sector or card payment industry (a plus)
About Nexi Germany:
Nexi Germany is committed to creating a diverse culture where talents from all walks of life can thrive. We're excited to learn more about you and explore how you can contribute to our innovative environment.
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