Card Disputes Resolution Specialist

vor 4 Wochen


Eschborn, Hessen, Deutschland Nexi Germany Vollzeit

Why Choose Nexi Germany?

Nexi Germany is at the forefront of digital banking, shaping the future of financial services. As a Card Disputes Resolution Specialist, you'll be part of an innovative environment where collaboration and personal growth thrive.

Key Responsibilities:

  • Handling disputes according to card organization and domestic rules
  • Telephone contact with banks/cardholders in German
  • Ensuring compliance with card organization rules and domestic regulations
  • Contacting internal and external customers, as well as international stakeholders
  • Modifying business procedures
  • Participating in projects
  • Collaborative meetings and training for customers
  • Ad-hoc tasks

Requirements:

  • Experience and knowledge of international payment cards
  • Understanding of German and international card organization rules
  • Optimal use of available tools and processes
  • Knowledge of lean and process optimization
  • Proficiency in Microsoft Office (Excel and Word)
  • Excellent communication skills (speech and writing)
  • Experience in the financial sector or card payment industry (a plus)

About Nexi Germany:

Nexi Germany is committed to creating a diverse culture where talents from all walks of life can thrive. We're excited to learn more about you and explore how you can contribute to our innovative environment.



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