After Sales Specialist

vor 2 Monaten


Bayreuth, Bayern, Deutschland CYBEX GMBH Vollzeit

About the Role:

We are seeking a highly skilled and experienced professional to join our team at CYBEX GMBH as an Assistant After Sales. As a key member of our customer service team, you will be responsible for managing all incoming customer complaints and after sales complaints upon completion.

Key Responsibilities:

  • Manage all incoming customer complaints and after sales complaints upon completion.
  • Carry out administrative and organizational tasks to ensure seamless delivery of services.
  • Plan and coordinate deliveries, and follow up on logistical issues to ensure timely resolution.
  • Act as the main point of contact for customers, key accounts, and distribution partners, providing exceptional customer service and support.
  • Process orders via phone, email, or EDI package, ensuring accurate and efficient handling of customer requests.
  • Initiate free-of-charge product exchanges, resolving customer issues promptly and professionally.
  • Provide regular updates on after sales topics, keeping customers informed and engaged.

Requirements:

  • Successful completion of a Commercial Apprenticeship or similar qualification.
  • First-hand experience in customer relations or a related field within an international environment.
  • Fluency in German and English, with excellent communication and interpersonal skills.
  • A proactive and service-oriented personality, with a strong focus on customer satisfaction.

About CYBEX GMBH:

CYBEX GMBH is a leading company in the industry, committed to delivering exceptional customer service and support. We are a dynamic and growing organization, seeking talented individuals who share our values and passion for excellence.



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