After Sales Specialist
vor 2 Monaten
About the Role:
We are seeking a highly skilled and experienced professional to join our team at CYBEX GMBH as an Assistant After Sales. As a key member of our customer service team, you will be responsible for managing all incoming customer complaints and after sales complaints upon completion.
Key Responsibilities:
- Manage all incoming customer complaints and after sales complaints upon completion.
- Carry out administrative and organizational tasks to ensure seamless delivery of services.
- Plan and coordinate deliveries, and follow up on logistical issues to ensure timely resolution.
- Act as the main point of contact for customers, key accounts, and distribution partners, providing exceptional customer service and support.
- Process orders via phone, email, or EDI package, ensuring accurate and efficient handling of customer requests.
- Initiate free-of-charge product exchanges, resolving customer issues promptly and professionally.
- Provide regular updates on after sales topics, keeping customers informed and engaged.
Requirements:
- Successful completion of a Commercial Apprenticeship or similar qualification.
- First-hand experience in customer relations or a related field within an international environment.
- Fluency in German and English, with excellent communication and interpersonal skills.
- A proactive and service-oriented personality, with a strong focus on customer satisfaction.
About CYBEX GMBH:
CYBEX GMBH is a leading company in the industry, committed to delivering exceptional customer service and support. We are a dynamic and growing organization, seeking talented individuals who share our values and passion for excellence.
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