Customer Service Representative
vor 1 Woche
About the Role:
CYBEX GMBH is seeking a highly skilled and experienced professional to join our team as an Assistant After Sales. As a key member of our customer service team, you will be responsible for managing all incoming customer complaints and after sales complaints upon completion.
Key Responsibilities:
- Manage customer complaints and after sales complaints in a timely and efficient manner.
- Carry out administrative and organizational tasks to ensure seamless customer service.
- Plan and coordinate deliveries and follow up on logistical issues to ensure timely resolution.
- Act as the main point of contact for customers, key accounts, and distribution partners.
- Process orders via phone, email, or EDI package.
- Initiate free-of-charge product exchanges as needed.
- Provide regular updates on after sales topics to ensure customer satisfaction.
Requirements:
- Successful completion of a Commercial Apprenticeship or similar.
- Experience in customer relations or a related field within an international environment.
- Fluency in German and English languages.
- Proactive and service-oriented personality with excellent communication skills.
What We Offer:
CYBEX GMBH offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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