Lead Customer Success Strategist
Vor 5 Tagen
About Epidemic Sound:
At Epidemic Sound, we simplify and inspire the process of soundtracking content by providing unlimited access to music and sound effects. With our headquarters in Stockholm and offices worldwide, we are a dynamic team of over 500 individuals dedicated to our mission of soundtracking the world. Our innovative licensing model empowers creators—from YouTubers to small businesses and globally recognized brands like Netflix, Redbull, and BBC—to enhance their content with sound while supporting artists both financially and creatively. Epidemic Sound's music is played 2 billion times daily on YouTube and has been recognized as one of Europe's fastest-growing companies by the Financial Times. We are proudly backed by notable investors including EQT, Blackstone, Creandum, and Atwater Capital.
We are expanding our global Enterprise Sales Organization and seeking a customer-focused Senior Customer Success Manager to cultivate successful business relationships and drive growth with a portfolio of our most strategic enterprise clients.
Key Responsibilities:
- Establish trust and nurture relationships with a portfolio of major clients by delivering exceptional customer experiences and defining measurable success plans with clear outcomes.
- Identify, pursue, and secure new business opportunities within the client portfolio.
- Exhibit a customer-centric approach and work strategically towards feature and overall product adoption.
- Collaborate creatively with clients to become their preferred soundtracking partner.
- Act as the communication bridge between key customers and internal teams, working closely with Tech, Product, Music, Analytics, and Marketing.
- Address and resolve any issues faced by customers to build and maintain trust.
- Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics.
- Serve as a thought leader, driving key improvement initiatives and supporting the development of your peers.
- Stay informed about trends and best practices within the industry.
Qualifications:
- A strong interest or experience in music, media, licensing, or video is essential.
- Over 6 years of experience in enterprise-focused roles managing complex client relationships.
- Experience working with global brands.
- A proven track record of meeting or exceeding retention and growth targets.
- Fluency in both German and English, verbal and written.
- Excellent communication and interpersonal skills, with an aptitude for building relationships across all organizational levels.
- Adaptable and open to change in a rapidly growing environment.
- A Bachelor's degree or equivalent relevant work experience.
Our Work Culture:
We believe in collaboration and solving complex challenges in a friendly and inclusive environment. Our innovative workplaces are designed to enhance focus, collaboration, and celebration. While we have an office-first policy, we embrace flexibility and encourage team members to engage with our vibrant company culture.
Diversity and Inclusion:
We are committed to fostering a diverse workplace, believing that varied backgrounds, experiences, and perspectives contribute to a healthier work environment, a more successful business, and a better world. We value diversity and invite everyone to join us in soundtracking the world.
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