Customer Service Representative
Vor 7 Tagen
About the Role:
As a Customer Service Representative at Thermo Fisher Scientific, you will play a critical role in ensuring the seamless execution of our order fulfillment process. This involves collaborating with various departments to manage the entire order lifecycle, from receipt to delivery.
Key Responsibilities:
- Act as the primary point of contact for customers, providing exceptional service through phone and written communication.
- Process customer inquiries in a timely and efficient manner, ensuring prompt resolution and exceeding customer expectations.
- Efficiently handle customer complaints, utilizing problem-solving skills to resolve issues and maintain a positive customer experience.
- Assess and fulfill individual customer needs within our tailored customer service framework.
- Participate in European-wide projects, collaborating with other departments to deliver world-class service to our customers.
Requirements:
- Completed commercial apprenticeship or equivalent qualification or experience.
- Ability to identify and solve problems, multitask under pressure, and work independently.
- Excellent written and verbal communication skills in German and English, with good knowledge of French a plus.
What We Offer:
- Employment with a leading, innovative organization.
- Outstanding career and development prospects.
- Company pension scheme and other fringe benefits.
- An exciting company culture that values integrity, intensity, involvement, and innovation.
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