Customer Service Representative
vor 2 Wochen
We are a global manufacturer of natural ingredients and comprehensive solutions for the food, beverage, lifestyle, and nutrition industries. Our innovative technology produces plant-based raw materials for products such as lifestyle drinks, cereals, dairy products, and confectionery for many well-known brands.
We believe in the people who work with us, which is evident in everything we do. We inspire and support our employees and invite you to be part of our team.
Your Key Responsibilities:
- Manage and prioritize the customer order portfolio to ensure timely delivery and high service levels.
- Monitor the order confirmation process and service level performance to identify areas for improvement.
- Coordinate internally via our Service Cloud for relevant cases to ensure seamless communication.
- Collaborate with sales support and sales teams on customer-related issues to provide exceptional customer service.
- Responsible for order backlog and delivery backlog management to maintain a smooth workflow.
- Address inquiries from internal stakeholders and end customers in a timely and professional manner.
Your Ideal Profile:
- Relevant work experience in customer service, preferably in a similar industry.
- Completed training as an industrial clerk or similar commercial qualification.
- Excellent German language skills, additional languages like English are advantageous.
- Proficient in MS Office, ideally SAP knowledge.
- Strong customer orientation, communication, and teamwork skills.
Your Benefits:
- Culture: Family-owned company with a supportive environment and helpful colleagues.
- Opportunities for growth and making an impact on the future of nutrition.
- Autonomy to unleash your full potential and take on responsibilities.
- Access and work with cutting-edge technologies through partnerships with leading innovators.
- Special payments and bonuses.
- Referral bonuses and various other benefits.
Equal Opportunity for All:
We welcome applicants from diverse backgrounds, regardless of age, ethnicity, gender, nationality, religion, sexual orientation, social background, or other protected characteristics.
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