IT Support Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland AWIN AG Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented Working Student in Internal IT to join our team at Awin AG. As a key member of our IT Support Team, you will play a vital role in ensuring the smooth operation of all internal IT-related processes.

Key Responsibilities
  • Monitor and respond to incoming IT support requests in a timely and efficient manner.
  • Provide first-line support and information to employees, escalating complex issues to senior team members as needed.
  • Collaborate with the IT Support Team Lead to ensure all support requests are assigned and resolved within the team's SLAs.
  • Prepare PCs for new employees and remove company data from departing employees' hardware.
  • Provide in-person IT support in our Berlin office, covering workspace IT areas such as printing, meeting equipment, and wireless connectivity.
Requirements
  • Enrolled student in a relevant field for at least one more year.
  • Previous experience in IT support or customer service is a plus.
  • Excellent computer literacy, including Windows 11, Microsoft 365, and Microsoft Teams.
  • Experience with Mac OS and OS X, as well as Microsoft Intune and Entra, is beneficial.
  • Excellent English skills; proficiency in other languages, especially German, is a plus.
What We Offer
  • Development: Access to our extensive training suite, Awin Academy, to support your professional and personal growth.
  • Appreciation: A peer-to-peer program to recognize and reward colleagues.
  • Health and Well Being: Support for a healthier lifestyle, including fitness, sports, and e-learnings.
  • Coffee, Drinks & Snacks: Enjoy our coffee machines with free drinks and snacks.

Awin is proud of our dynamic, social, and inclusive culture. We welcome all backgrounds, identities, and experiences. If you need support during the application or interview process, please let us know.


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