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IT Support Specialist

vor 1 Monat


Berlin, Berlin, Deutschland EuroCollab GmbH Vollzeit

Job Summary

We are seeking a skilled IT Support Specialist to join our team at EuroCollab GmbH. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and end-users.

Key Responsibilities

  • Provide technical support and troubleshooting for software and hardware issues
  • Collaborate with internal IT staff to resolve complex technical issues
  • Install and configure computer hardware, operating systems, and applications
  • Deliver excellent customer experience through seamless operations
  • Drive efficiencies through process improvements, training, and change management

Requirements

  • 4+ years of help desk technician/client services experience
  • 2-3+ years of ServiceDesk plus for ticket resolution
  • Strong analytical and critical thinking skills
  • Good practical knowledge of MS-Applications, desktop/laptops, printers, WiFi, and network technology
  • Additional knowledge of Change Management Process

What We Offer

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.