IT Support Specialist
vor 4 Wochen
About the Role
We are seeking a skilled IT Support Specialist to join our team at Kuehne + Nagel. As a key member of our IT Service Desk, you will be responsible for providing prompt and efficient support to our colleagues across the EMEA region.
Your Key Responsibilities
- Serve as the first point of contact for all IT-related inquiries, providing timely and effective support to end-users;
- Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues in a timely manner;
- Maintain accurate documentation of support requests, solutions, and known issues for future reference and knowledge sharing;
- Collaborate with team members and escalate complex problems to senior technicians or other IT professionals when necessary;
- Continuously expand your technical knowledge and stay up-to-date with our new offers, procedures, emerging technologies, trends, and best practices.
About You
- Great communication and interpersonal skills, with the ability to patiently listen, understand, and effectively communicate information to non-technical individuals;
- Proven problem-solving and analytical abilities, with the capacity to assess and resolve issues efficiently;
- An interest in technology and the ability to adapt quickly to IT fundamentals including operating systems, networking principles, and software applications;
- Ability to prioritize tasks and meet deadlines in a fast-paced environment;
- A knack for continuous learning and adaptability to keep up with the ever-evolving IT landscape;
- Collaborative mindset, with the ability to work effectively within a team and contribute to a positive work environment;
- Fluency in Italian and English is a must. Any additional languages are a plus.
Why Join Us
At Kuehne + Nagel, you will be part of a committed and dynamic team that values collaboration and innovation. We offer real professional and personal perspectives in a future-proof workplace and support you with regular training and further education. Our success stands and falls with the people who make it possible for us, and we strive to take you on board in the long term.
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