Customer Service Specialist

vor 3 Wochen


Bochum, Nordrhein-Westfalen, Deutschland Mobilezone Deutschland Vollzeit
Job Overview:

As a Customer Service Specialist, you will play a crucial role in delivering outstanding support to our valued clients using our technology solutions and mobile services.

Key Responsibilities:
  • Deliver top-notch customer assistance to our existing clientele.
  • Address customer inquiries related to billing, devices, and service plans via various communication channels.
  • Transform customer complaints into opportunities for enhancing satisfaction.
  • Participate in comprehensive internal training to equip yourself for effective customer support.
  • Work in shifts that align with operational hours.
  • Receive training tailored for newcomers to the industry.
  • Focus on customer satisfaction and enjoy resolving customer issues.
  • Exhibit comfort in working independently on a computer.
  • Demonstrate strong communication skills in German, both written and verbal.
What We Offer:
  • Attractive salary along with additional benefits such as bicycle leasing and corporate perks.
  • Maintain a healthy work-life balance with generous vacation days and options for remote work.
  • Enjoy well-being initiatives including Urban Sports memberships and complimentary refreshments at the workplace.
  • Experience a pet-friendly office atmosphere.
  • Participate in exciting company events and access excellent opportunities for professional development.
Employment Details:
  • Positions available for both full-time and part-time employment.
  • Permanent role with a focus on long-term commitment.


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