Customer Service Specialist
vor 1 Monat
As a Customer Service Specialist, you will play a vital role in delivering outstanding support to our valued customers. Your primary responsibilities will include:
- Offering top-notch assistance to current users of our technology products and mobile services.
- Addressing customer inquiries related to billing, devices, and service plans via various communication channels.
- Transforming customer complaints into opportunities for improving overall satisfaction.
- Engaging in comprehensive internal training to equip yourself with the necessary skills for effective customer support.
- Participating in shift work that aligns with operational hours.
- Receiving training tailored for individuals entering the customer service field.
- Focusing on customer satisfaction and demonstrating a passion for resolving queries.
- Exhibiting comfort in working independently on a computer.
- Possessing strong written and verbal communication abilities in German.
We offer a range of benefits to enhance your work experience, including:
- A competitive salary complemented by additional perks such as bicycle leasing and corporate benefits.
- A healthy work-life balance featuring 30 days of vacation and options for remote work.
- Well-being initiatives including Urban Sports membership and complimentary refreshments.
- A pet-friendly workplace culture.
- Engaging company events and excellent opportunities for professional development and training.
We have both full-time and part-time positions available. This role offers permanent employment opportunities.
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Customer Service Specialist
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