Customer Service Representative

vor 3 Wochen

Bochum, Nordrhein-Westfalen, Deutschland G DATA Software AG Vollzeit

About the Role

We are seeking a highly skilled and motivated Sales Support Specialist to join our team at G DATA Software AG. As a Sales Support Specialist, you will be responsible for providing exceptional customer service to our clients in the Dutch-speaking region.

Key Responsibilities

  • Provide timely and effective support to our customers through various communication channels, including phone and email.
  • Identify customer needs and provide recommendations for suitable software solutions.
  • Collaborate with our sales team to develop and maintain customer relationships.
  • Manage and update customer and contract data in our CRM system (MS Dynamics CRM).
  • Document and maintain sales-related information in our existing data systems.

Requirements

  • Fluent proficiency in Dutch, English, and German languages (minimum B2 level).
  • Relevant education or equivalent qualification in a commercial field.
  • Previous experience in sales or a related field, preferably in a customer-facing role.
  • Proficiency in MS Office and experience with CRM and ERP systems is a plus.
  • Strong organizational, reliability, and attention to detail skills.
  • Excellent communication and teamwork skills.

What We Offer

  • A dynamic and supportive work environment that encourages innovation and creativity.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A competitive salary and benefits package, including social security and health insurance.
  • A modern and well-equipped office space with a relaxed atmosphere.
  • A range of employee benefits, including meal vouchers and a company pension plan.

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